Return policy

At 1stchainshoes.shop, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward return process. Please review this policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns

  • Items must be returned within 30 days of the delivery date.

  • Items must be unused, in their original packaging, and in the same condition as when you received them.

  • Proof of purchase (e.g., order number or receipt) is required for all returns.

2. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards

  • Downloadable software or digital products

  • Personalized or custom-made items

  • Items marked as "final sale" or "non-returnable"

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team at info@1stchainshoes.shop to request a return authorization.

  2. Pack the item securely in its original packaging, including all accessories and documentation.

  3. Include the return authorization form provided by our customer service team.

  4. Ship the item to the address provided by our team.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

  • We recommend using a trackable shipping method, as we are not responsible for lost or damaged return packages.

5. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

  • Refunds do not include original shipping costs unless the return is due to our error.

6. Exchanges

  • If you need to exchange an item, please contact our customer service team at info@1stchainshoes.shop for further instructions.

  • Exchanges are subject to product availability.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@1stchainshoes.shop. We will provide instructions on how to return the item and will cover the return shipping costs.

8. Contact Us

If you have any questions about our Return Policy, please contact us at:

We are here to help and ensure your shopping experience is as smooth as possible. Thank you for choosing 1stchainshoes.shop!